Help

All our terms & conditions apply across both Money Gaming and Mobile MoneyGaming, if you have questions with regards any of our games or need help please contact our MoneyGaming Customer Services team on +44 (0) 203 582 6986.

How do I register for Mobile MoneyGaming?

If you are not currently a member of the Casino at MoneyGaming simply Join Now and complete the quick and easy registration. You will then be able to download your favourite games.

What happens if I receive a call whilst playing?

The game will be paused automatically; it may lose its network connection on some phones. When your call is finished, either the game will automatically resume or you can resume by returning to the normal location of the game. You should be able to continue your game from where you left it, or log in again and resume a broken game.

How do I log on to the Mobile Casino?

When logging on to play you will be required to enter your MoneyGaming username and the password you chose when you opened your MoneyGaming account.

How do I know if my phone is compatible?

We support all devices across Android, Ios iPads and iPhones, Windows 8 smartphones and tablets

Why can’t I play some of the games on my mobile?

If you are using chrome or firefox on your android phone the slot games that are from the supplier IGT are currently not supported for these browsers

What is the difference between MoneyGaming & Mobile MoneyGaming?

The Mobile MoneyGaming allows you access to a selection of our popular Casino games, offering the exact same excitement and game play as the Casino at MoneyGaming that you are able to access on your computer. The Mobile Casino is simply versions of these games that you can take anywhere!

If you have a MoneyGaming account, you can use this same account to play on the Mobile MoneyGaming.

Is it necessary to download and install an app to play?

No Mobile MoneyGaming runs games via a web browser (Programmed in HTML 5) so all you need to do is visit Mobile MoneyGaming in your mobile browser of choice and start playing.

How can I deposit ?

To be able to make a deposit you must have registered a payment method via our website or mobile. You can then deposit funds to the Mobile Casino directly from your mobile phone using any of the following payment methods: all major debit and credit cards & Neteller.

You can also deposit funds to your MoneyGaming account on your computer using any of the available online deposit methods. Any deposits you make into your MoneyGaming account are also available for use in the Mobile MoneyGaming.

Do I need to open a separate account to play Mobile MoneyGaming?

No, you don’t. The same account you use for Casino at MoneyGaming is also valid for game play on your mobile.

Am I affected by content blocking?

UK mobile service providers have a policy of blocking certain types of content and services on their network. This has been done in order to prevent anyone under the age of 18 from accessing these services. In most cases this can be removed with a phone call to your mobile service provider.

What happens if I lose connection or run out of charge whilst playing?

Log in again when possible, return to the game and you should be able to continue from where you left it.

Why would the graphics of my game slow down when playing?

Some phones have poor quality audio players that may cause the graphics to be jerky. Turn off sounds in your phone settings and the graphics should improve.

Can I run mobile games from any country?

No. We restrict play from countries where online gambling is not regulated and licenced. As of February 2013, this includes the USA, Australia and most of Asia.